Return Policy

Effective Date: January 15, 2025

At Glamxs Gloss, we are committed to providing high-quality products and excellent customer service. If for any reason you’re not satisfied with your purchase, we are here to help. Please review our return policy below for details on how to return products, initiate exchanges, or request refunds.

1. Eligibility for Returns

You may return items within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:

  • The product must be unused and in the same condition as when you received it.
  • The product must be in its original packaging.
  • A proof of purchase (receipt, order number, or email confirmation) is required for returns.

2. Non-Returnable Items

The following items are non-returnable:

  • Perishable goods (e.g., food, personal care products that are opened or used).
  • Personalized or custom items (products made specifically for you).
  • Final sale items (items marked as non-returnable or final sale during purchase).

Please review individual product descriptions on our website to determine return eligibility.

3. Return Process

To begin the return process, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@glamxsgloss.com or call 812-665-7419. Provide the proof of purchase and the reason for your return.
  2. Return Approval: Once your return request is approved, we will provide you with instructions on how to return the item.
  3. Return Shipping: You are responsible for the cost of return shipping unless the return is due to a defect or error on our part. Please ensure that the returned item is properly packaged to avoid damage during transit.

4. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If your return is approved:

  • A refund will be issued to your original payment method.
  • Please allow several business days for the refund to be processed and reflected on your account, depending on your bank or payment processor.

5. Exchanges

We only offer exchanges for defective or damaged items. If you need to exchange a product:

  1. Follow the return process outlined above, providing evidence of the defect or damage.
  2. Once the item is returned and verified, we will send you a replacement of the same item (subject to availability). If the item is no longer in stock, we will offer you a refund.

6. Contact Us

If you have any questions or need assistance with a return or exchange, feel free to reach out to us:

  • Email: info@glamxsgloss.com
  • Phone: 812-665-7419
  • Address: 4303 Heliport Loop, Kempton, Indiana, United States

Thank you for shopping with Glamxs Gloss! We are dedicated to ensuring that your experience with us is as smooth and satisfactory as possible.